FAQs + ACCESSIBILITY

The ground floor

• craft shop
• toilets
• sinks
• we can make space for groups of upto 3 people by request

The basement floor studio (is down a set of stairs)

• where we hold majority of our classes
• where our 2 kilns are
• tools and equipment down here as well as our glaze selection

We have portable ramps to cover the two small steps into the entrance of the shop and a third step up to the back of the shop. you can contact us 5 minutes before your arrival by phone and we will put the ramps ready for you. Please get in touch if you would like dimensions and gradients for these ramps. I have tested these inclines myself as a self-propelled wheelchair user. I was not able to get myself up the ramps solo, so you would need a pal to help. Or our staff would be happy to help you.

Our basement studio where we hold the majority of our classes is only accessible by a set of narrow and fairly steep stairs. However, once you are down there all of our tools and equipment are available to you on that level.

We are happy to seat small groups of up to three on our ground floor table space if you struggle with stairs. Please contact us directly to arrange this type of booking. In this instance we would move all of the pottery tools etc. you require for your session up from our basement studio onto the ground floor so that you would have easy access to them. I this way we can offer a seat for a wheelchair user to join us.

We generally play a mix of disco and Motown as well as pop music in store. But we are happy to lower our music for you if you need or turn it off completely if you prefer.

If you would like to connect to our speakers to play a music style you prefer please let us know as this can be done via Bluetooth.

Our staff are trained to leave you to it if you would like to sit and wear headphones during the entirety of your session. We understand that a lot of the time when you are doing a craft activity it's nice to be left alone and to your own devices.

The reason we have made a move to seat people in our downstairs studio as standard is that it will mean you are not observed as you work by our customers when they enter our shop. We have found a lot of people prefer this privacy so that they can gossip and make art unobserved!

The ramps for use at our entrances are metal fold up ramps - designed for wheelchair users.

Ground floor

Natural wooden planks. They are untreated and so provide good grip

Basement level

Painted concrete. Slightly uneven but as a disabled person myself it has never caused me to trip.

We are happy for people who are not our customers to come and use our toilet facilities if they need to, and are a part of the Bristol Community Toilet scheme.

More toilets you can use on that scheme

Our toilet is a gender neutral toilet

Our toilet is regrettably pretty cramped and so would not be suitable for a wheelchair user at all. We will however happily accompany you next door to the "Steam Crane" pub who have told us previously that they are happy to receive our clients who need the use of an accessible toilet.

We have tried to keep our walkways as wide as possible - and we have insured a wide enough route from our entrance to the back of our shop by wheelchair. The only parts of our venue that have a significantly narrow width is our stairway down into our basement studio and our toilet.

There is an obvious sign on the outside of our toilet to direct you where that is, much of the stock in our craft shop is in small drawers that have been labelled. Should you find anything difficult to locate please do ask a member of staff as they are familiar with where all of our stock is and are happy to direct you to what you are looking for

Our space is well lit with overhead lights, a strong spotlight that we bounce off our white ceiling and also some lights on our shelve units.

We have multiple spotlights downstairs as well as overhead lights to ensure you are lit as well as possible when you are working.

That being said if you find the lights are too bright and it is causing you discomfort, we will happily turn some of our spotlights off to suit your needs.

Bedminster is very well connected by local buses. We can recommend the number 24 bus from the centre of town. There is also a number 24 bus stop directly outside of Trylla which you can use to travel back into town after your visit.

People often use the bus stop outside our venue as a drop-off point. We are happy to hold your items for you so you may collect your car and pull up in the bus stop outside, if it means you have a much shorter journey to carry a heavy bag of clay.

Parking directly on North street is possible but you may need to purchase a parking ticket if you visit us on certain days.

We are happy for a carer to attend a session alongside their client / caree for free. We are a very small space and in order to facilitate a carer attending alongside a booking we would need to know at the time of booking so we can arrange an extra seat for you.

We do ask that if you are attending a session for free this is only to observe and accompany. If you would like to be involved in the session and enjoy the activity yourself we ask you to buy a ticket.

We are a community based studio and so we already make our tickets and facility rental as cheap as possible to provide access to the local community. For this reason we cannot offer an NHS discount

We consider Trylla to be a safe space, and we are not afraid to enforce that.

We will not tolerate harassment or bullying of any kind to happen within our venue. Please alert us to any kind of behaviour from another customer that is causing you discomfort during your visit. We will be happy to remove that person from our venue on your behalf.

Trylla is a queer owned business, and we proudly welcome anyone that considers themselves to be a part of the LGBTQIA+ community.

Trylla is proud to be owned and run by a disabled person, and we have many disabled members of staff.

Our staff are trained to understand that not every disability will be visible and not every disability will be a physical disability.

Our staff are trained to be patient towards customers who may have slow processing as a part of the disability.

We understand that people have different ways of communicating.

We welcome you to tell us about your access requirements - we will be happy to facilitate you to the best of our ability

The price shown covers the cost of all of your materials and your firing.

Except for... In our clay club sessions and wheel rental, we ask for a £5 firing fee at the end. We have found that some people do not want to fire their work at the end of the session, and so we didn't want to include it in our ticket price. We don't want you to have tp to pay for it if you're not doing it!

The ony exception to this is if you would like to create a really large piece of work at a session, we may ask for a donation of a few pounds to cover the extra firing cost to us.

You are able to cancel or rearrange the date of your booking up to 1 week before the date of the booking. You can do this by logging into your profile on Yuup and selecting another date from the ones we have avaliable on our calendar. If you have trouble with this please feel free to contact us for help.

If you are outside of the terms and conditions stated - eg. less than a week to go before the date of your booking - we will always try to resell your ticket for you via social media channels. If we are able to resell your ticket we will gladly rearrange your session for you. If however, we are not able to resell it at such short notice, we cannot cancel or rearrange your booking.

We have this measure in place to ensure that we can continue to run the classes. - As in a few instances we have had 6+ no shows for a single class and still had to run the class due to cancellations being so last minute. I hope you can imagine that especially with the current climate, this is not an ideal situation for us, but we wouldn't be able to run the classes anymore without the new terms we have in place.

We are, after all a community based studio and so the cost of our sessions is kept as cheap as possible to give accessability to facilities at an affordable cost to you - this means we have to run our classes at full numbers in order to continue running, especially with energy prices being expected to rise dramaticly!

Generally for our classes we offer them to people 16+, as we have built our studio and safety protocols around offering adult classes.

This being said, some of our teachers will accept children onto our classes if they are accompanied by an adult who also pays for their ticket - but you would need to contact us directly about this.

We do offer private handbuilding sessions for 4+ people so you can always contact us directly to see if we could arrange a daytime slot for you and your kids. You can email us HERE

If you do arrange with us to accompany a child to one of our classes please be aware that we do not have any high chairs or changing facilities in our venue. We also have very limited space for you to bring a buggy with you.

Yes we do. Private parties are held in our basement studio.

Outside of our opening hours we can arrange parties of 6 to 8 people.

We can welcome groups of 4+ during our normal opening hours.

Get in touch with us via email to enquire here: EMAIL US

Your work is ready for collection in the following time frames:

Clay club : 2 weeks

Ceramics Taster : 3 - 4 weeks

Wheel lessons : 3 - 4 weeks

Wheel Rental : depends on size and stage your work is at.

Firing Service : depends on size, type of programme you wanted to use and stage your work is at.

We email you or contact you via Yuup to let you know that your work has been competed. Sometimes our email can end up in your spam folder so please remeber to check there before contacting us directly.

We promise to hold onto your pottery for you for 3 months. After 3 months has passed from the date of your session we cant promise that we will still have it, but it is always worth making the trip down to see. We have to do clear outs of older pottery regularly as our studio is fairly small - but we generally dont do this every three months, just when we have a big build up. This means that we sometimes have items in our storage for slighty longer.

We will not be able to identify your items over the phone for you - it will require you to come and find them in person.

Nothing, unless you would like to!

We provide disposable aprons, but would reccomend wearing something you dont mind getting a little messy in just in case. Terracotta has been known to stain white - so try to avoid wearing that.

You may want to bring along your own tools if you have them at home, or even glazes - especially if you are attending Clay Club. But please make sure you check that your materials will interact with our materials first if you plan to combine them. Someone in store should be able to advise you and if not you can always call or email Alice directly.

We use Earthenware tempuratures for all of our workshops and so fire to a low temperature of 1060°c

You will generally have a choice of terracotta and white clay - depending on what we have in stock - to use at your sessions.

We have a large range of slip and also glaze colours for you to use to decorate your work.

All of our glazes are brush on! We do not use dip glazes at our studio.

We sell vouchers for our classes through a 3rd party called YUUP. All you need to do is go into the system as if you were booking normally and select the button underneath that says "gift this experience".

Yuup will then provide you with a voucher that your giftee can use to be redeemed against any of our upcoming dates.

You can also request a voucher card via email. We can send this out to you as a PDF for you to print at home.